| Computer Telephony Integration (CTI) allows you to | | | | on a client PC and can provide features like, dialling, call |
| increase productivity, enhance customer service and | | | | control, text messaging, extension status, recent call |
| reduce costs by combining your digital phone system | | | | history, call waiting, last number redial and many others. |
| with Windows applications. Computer telephony | | | | Computer telephony integration can be utilized through |
| integration allows you to simply point and click a phone | | | | a Smart Server by direct connection to a business |
| number in your computer database to make an | | | | PBX and live connections to the company's contact |
| outbound telephone call and by combining your | | | | data. Through a Smart Phone Suite, computer |
| telephone and computer; you get benefits by utilizing | | | | integration can make your telephone system a more |
| CTI. | | | | productive part of your operation and can also |
| Computer Telephony Integration allows you to use | | | | increase employee productions. |
| your PC to perform tasks such as calling line | | | | It allows business management access to live |
| identifications; this is where caller information appears | | | | statistics, missed callers, live call information, historical |
| when the phone rings, caller number identification and | | | | and contact lookup features. It can give you the |
| Middleware that allows you to choose how your PC | | | | statistics and information you need to make business |
| application responds to each call. You can customize | | | | decisions more knowledgeably. |
| the application for call-handling rules and conditions by | | | | Through SIP trunks or Session Initiation Protocol, |
| utilizing the call control flexibility functions that | | | | companies can communicate over IP connections, by |
| Middleware offers. | | | | creating a single connection between the telephone |
| Middleware also allows you to handle multiple calls that | | | | company and the IP computer lines. This allows |
| generates the identification information of each caller, | | | | complete computer telephony integration to VOIP |
| activates specific responses in different situations and | | | | phone service and other sophisticated technology that |
| generates screen display when reconnecting to a call | | | | can give a business cost savings and a more |
| placed on hold or transferred. Based on the call type, it | | | | effective means of communicating through PCs. |
| can be customized to generate different displays or | | | | As technology becomes more advanced, computer |
| responses to fit your needs. | | | | telephony integration will become the most cost |
| It is easy to set up, test and monitor advanced tools. | | | | effective means to increase productivity and handle |
| By simplifying interface testing, debugging, call-event | | | | communications between employees at location or |
| monitoring and set up of applications, you can select | | | | remotely and with customers. |
| from pre-defined applications and the proper interface | | | | By utilizing Windows applications, your PC can assist |
| will be assigned. Through computer telephony | | | | with many tasks that are now additional cost features |
| integration, it is easy to control your calls, even in high | | | | with traditional business telephone service. By using |
| volume situations, such as outbound telemarketing. | | | | Computer telephony integration, it is easy to control call |
| Computer Telephony Integration allows a user to utilize | | | | functions and monitor phone utilization by employees |
| a PC soft phone with powerful enhancements that | | | | throughout the organization, no matter where they |
| increase productivity. Through database integration it is | | | | may be located. |
| possible to have a Smart Operator console that runs | | | | |